Terms & conditions
BUSINESS CONDITIONS FOR USING WWW.PROUDCHRISTMAS.COM
These conditions only apply to agreements between www.proudchristmas.com and consumers (as defined in section 3 (1) of the Consumer Agreement Act). If you are a trader or retailer, any agreement between you and Proud Christmas is different. You can only buy items at www.proudchristmas.com if you accept these terms and conditions. When ordering, you always have the right to read and accept the applicable terms and to print the terms if you wish. You are encouraged to read these terms of sale and delivery thoroughly and familiarize yourself with the obligations and rights that the terms entail for you. Including a special opportunity to return products ordered on our website www.proudchristmas.com.
UP TO 14 DAYS EASY RETURN
Notice that these terms only apply if you have purchased from www.proudchristmas.com. If you have bought your items from one of our retailers, you should contact them instead of us. As a customer of www.proudchristmas.com you are obligated to receive full cancellation or exchange within 14 days of receiving your goods free of charge. All items must be returned in original packaging.
Delivery within 1-2 business days is very normal at Proud Christmas. As a customer you can either choose to have your item(s) delivered near your local service point or with distribution to your desired location. We ship all orders with PostNord or GLS including Track & Trace, so you always can track your package. You will typically receive a message when your package is ready for pickup. Remember photo ID if you need to pick up your item(s) at the post office.
I WANT TO COMPLAIN ABOUT A GOOD
When purchasing a product from Proud Christmas you have 24 months rights to complaint. If you find any defects on the products, then you should contact us here. For us to be effective in handling your complaint case you should remember to document the defects found on the product. You should also put your name, phone number, order number, and e-mail in the complaint.
You can safely and securely pay by debit card at www.proudchristmas.com. We accept all common cards such as Visa and MasterCard but also through MobilePay or Viabill. Your purchase is then handled by our partners PensoPay. Therefore, Proud Christmas does not have access to your card information. You will receive a confirmation per email when your purchase has gone through. This typically happens 2 minutes after the purchase has been completed. Your payment will first be withdrawn from your bank account once the goods have been either delivered to you or sent to you.
(We reserve the right for printing errors, price errors, VAT and tax changes, sold or discontinued goods, delivery failure from our suppliers. All rights including copyright reserved to Hollymoods ApS)